As far as we are concerned, quality and reliability go hand in hand. Our high-quality, durable professional cooking technology and premium service concept ensure that MKN equipment functions perfectly around the clock, or is back in operation in no time at all. This is all down to our worldwide service network of MKN product specialists and qualified partners. Your trust motivates us every day. We're here for you 24/7 on land or at sea, providing fast assistance near you or online and without delay.
Reliable Premium Service
Worldwide Service Network
Availability 24/7
Fast and flexible Solutions
Reach out to our specialists personally at our Customer Helpdesk whenever you need original spare parts, technical assistance or their efficient support in the form of global remote maintenance. Regular training sessions keep our partners and MKN specialists up to date. And did you know that original MKN spare parts are available quickly everywhere – in Germany within 24 hours in 90 % of cases.
Accessories, software updates, operating instructions and much more
How can you make optimum use of your MKN professional cooking equipment and ensure smooth, cost-efficient and effective operation? Take a look around our spare parts shop. Not only will you find accessories, but also operating instructions, installation manuals and updates for your appliances.
We have taken our customer service to a new level. The MKN Remote System provides immediate support to partners and customers worldwide. Our technicians remotely connect to your smartphone or tablet in the kitchen and offer real-time support for maintenance work or repairs. With their expert knowledge, they provide global assistance without delay, whether it's necessary updates, preventive maintenance such as functional tests or many other support activities. The MKN Remote System also means less corporate travel, therefore cutting cown CO2 emissions.
MKN is at your service around the world 24/7 to let you work reliably at all times. Your benefits: fast response times without any delay.
Conseils
+49 5331 89-122
Jörn Winkler
Director of Service
win@mkn.de
Norman Ritter
Head of Service National & Assembly & Repair
rit@mkn.de
Stefan Scholz
Area Manager BeNeLux / Eastern Europe / Asia / Middle East
sz@mkn.de
Ulrich Grünewald
Area Manager Western Europe / South- & Central America
grn@mkn.de
Robert Krämer
Area Manager Denmark / Key Account
krm@mkn.de
Maik Störmer
Technical Supervisor Global Marine
sto@mkn.de
Marco Kramer
Key Account Manager Worldwide / Head of Organisation
ka@mkn.de
Jörn Winkler
Director of Service
win@mkn.de
Thomas Radowski
Spare parts service manager
ra@mkn.de
Thomas Ruppelt
rup@mkn.de
Darline Heinemann
hue@mkn.de
Yannick Blanc (KAGR)
Coordination SAV en France et station technique, support technique et formations
dt.kagr@gmail.com
Joël Peissel (Flexipro)
Hotline technique, pièces détachées sous garantie, formations, station technique pour le grand Est
contact@flexipro.tech
Amandine Blanc (BJT)
Service pièces détachées hors garantie
contact@bjt-services.fr
Yannick Bodet (Bochat Equipements)
Station technique pour la Normandie avec l‘ouest de Paris
bochatequipements@outlook.fr
Fabien Acossato (ICP)
Station technique pour l‘isle de France (Monaco et la Ciotat sont prévus)
f.accossato@icp.mc
Spare parts availability
Original MKN quality spare parts are available throughout the entire lifetime of your appliances.
Delivery of spare parts
Original MKN spare parts are available quickly everywhere – in Germany within 24 hours in 90 % of cases.
Lifetime warranty
MKN Lifetime Partnership - We even grant a lifetime warranty on certain components!